Someone in the family was facing an issue where the iTunes on Windows 10 wasn’t recognising an iPhone. Of course, I got called to be the ‘IT Expert’ 🙂
Google threw up some solution that worked for various folks. I am sharing what worked for me.
But, It Works On My iTunes & Computer!
I connected it to my Mac using their cable and the iTunes was able to recognise it. So, the issue was with their PC.
Did You Stop And Ask For Help?
Yes, I did. iTunes has an option for diagnostics. It showed that all was OK except there was no iPhone or iPad connected. So the tool was not of much help.
I even made sure I was clicking on Trust option, tried another USB port, upgraded iTunes, etc. No, I did not update Windows. Sorry, that’s a bit too much work.
After eliminating the obvious, this is where I tried to dig deeper.
First I wanted to check if service is running. I typed:
in Run box (WinKey+R) and hit enter. I was able to spot ‘Apple Mobile Device’. So the service was running.
Next stop, device setup
in Run box (WinKey+R) and hit enter. I then went looking for the iPhone in ‘Universal Serial Bus controllers’. It was not there! Finally, some news.
Note: For those who were never curious or never cared, Universal Serial Bus is USB
It was under Portable Devices. So that means, Apple iPhone device driver is missing, not working properly or needs to be updated.
Upgrading Device Driver
- Right-click on Apple iPhone
- Choose Update Driver Software.
- Select “Browse my computer for driver software.”
- Select “Let me pick from a list of device drivers on my computer.”
- Click the Have Disk button. If this isn’t available, choose a device category like Mobile Phone or Storage Device, if listed.
- Click Next. You should see the Have Disk button.
- Click Browse and navigate to C:Program FilesCommon FilesAppleMobile Device SupportDrivers.
And there it was in ‘Universal Serial Bus controllers’:
On the other hand, I will get called for the next family IT situation :-/